When you place an order on RisingWholesale.com, the order might be shipped to you via multiple packages,due to our different warehouse locations. Most of times, we try to ship your order all in one shipment. A tracking number will be sent to you after order shipped.
- Payment Method
We accept major U.S Credit cards and Debit cards, Paypal, Bank transfer, Chase Quick Pay.
- Order Processing Time
Order will be shipped after payment is approved. Usually, order fulfilled by us is 1-3 business days, excluding holidays.
- Shipping Cost
Shipping fees are based on the destination, size and weight of your order package. You can calculate your estimated shipping fee by visiting www.ups.com and using shipping fee calculator. Please note that the shipping costs that are calculated by the shipping fee calculator is an estimate shipping cost ONLY, due to unknown weight, size of package and speed of delivery. Shipping cost is non-refundable.
We use UPS as our preferred carrier. If you wish to use other carriers, let us know in advance and we will arrange accordingly. Please note that we are NOT responsible for any packages which are mishandled, lost, stolen or missing once it leaves our facility with carrier’s tracking number.We do NOT take any responsibility for packages damaged while in transit. Any claims on damaged packages should be notified to the carrier.
You may only return any items within 5 business days of delivery.
We will accept a return only if you Contact Us first. DO NOT ship the order back to us until we give authorization. You will only be eligible for a refund if you follow these instructions:
- Contact us within 5 business days of delivery
- Ship back items within 5 business days when the RA number is given
- Return items must be accompanied with copy of invoice/packing slip within the package
- Provide shipping carrier and tracking number
When we process your refund, we will be deducting the 25% restocking fees. You will NOT be refunded for the shipping fees you paid at checkout and return shipping cost is your responsibility.
The 25% restocking fee is generous in our industry as most wholesalers will not accept returns at all.
If the items your received were not what you ordered, please contact us within 5 business days of delivery and we will email you a return shipping label at our shipping expense. You will not be responsible for the restocking fees in this instance.
All items must be returned unworn, unaltered and unwashed with all tags attached in its original packing condition.